FAQ about Voucherify Basics

In this post, you will find some frequently asked questions regarding Voucherify. If you don't find the answer here, please don't hesitate to contact us directly.

I am not a developer. Can I still use Voucherify?

Development work is required only at the beginning. The initial integration is necessary to let Voucherify handle coupon redemptions on your checkout page. But once your tech team connects Voucherify to your system, you can create, distribute, and monitor campaigns in the Voucherify dashboard on your own.

Need help integrating Voucherify?

We offer a team of dedicated, high-skilled developers who have experience with both Voucherify and CRM tools to integrate Voucherify with your existing technology stack. Learn more.

How can I sign up for Voucherify?

Each Voucherify subscription begins with a free 30-day trial. You can start the trial by registering on this page. You will need to activate your account by verifying your email address by accepting an email invitation. 

Can Voucherify be used as a standalone software? 

Voucherify is a full-stack promotional software. Its principal objective is to provide end-to-end support for all of your promotional campaigns. However, a flexible API and a dozen 3rd part integrations will help you leverage your current e-commerce setup to:

  • Improve time-to-market.
  • Roll out campaigns with a higher level of personalization.
  • Ensure data integrity.
  • Track conversion better.

Does Voucherify work in offline stores?

Voucherify enables offline coupon tracking in brick and mortar stores. There are two ways to achieve this:

  • POS integration – our API makes integration with POS vendors easier. The minimal configuration requires the redemption endpoint to be connected. In this way, Voucherify can start validating coupon codes. 
  • Mobile App – we've prepared iOS and Android apps that are already connected to Voucherify and let your shop team redeem text or QR codes right at the counter. Learn more about the app.

Can I use the sandbox mode?

Each Voucherify account has a Sandbox project which is not included in your project limit. You can run your promo campaigns and try out Voucherify capabilities during a free 30-day trial or choose a free plan to use the Sandbox project indefinitely. 

Sandbox projects have their unique API keys for authorization and fixed API calls limit set to 100 calls/h. Sandbox API requests aren't counted into your account limits of API calls and redemptions. After you upgrade from the trial to a paying plan, the Sandbox project won't be included in your projects limit. Read more.

Where can I learn about new features?

We want to keep you updated on all new features added to Voucherify. You can use multiple channels to make sure to stay in the loop.

What is an API call?

The API call is a single request invoked to process, save, or fetch data via Voucherify API. If you exceed your hourly or monthly quota, your campaign will be blocked. 

You can check your current API usage by visiting the API Usage section in the Project Settings. To increase your API calls limit, upgrade your pricing plan

What is redemption?

Redemption is a single use of a code, cart-level promotion, or loyalty card (points exchange). Your end-customer may redeem Voucherify codes via plenty of touchpoints, including your app integrated with Voucherify API, embedded widgets, online stores (e.g., Shopify), landing pages, and a mobile app.

What kind of support does Voucherify offer?

We can support you via a community chat, email messages, phone calls, and online consultations. Each pricing plan comes with a pre-defined support package. We offer Premium Support and Extended Premium Support to our Enterprise plans only.

What browsers does Voucherify support?

Voucherify strives to support all recent versions of major browsers. We don't support browsers that are no longer receiving security updates. You can use recent versions of Chrome, Safari, Firefox, and Microsoft Edge. We don't offer support for Internet Explorer or any discontinued or archaic browsers.

Where can I create a feature request?

We are always open to your ideas, introducing new features, and building creative integrations. If you have an idea or a business requirement that is not covered by Voucherify yet, you can leave your feedback on our Product Roadmap. On the platform, you can see planned and developed features, vote for proposed features, and leave your feedback.

Visit the Product portal by clicking this link.

Where can I find my API keys?

You are going to need your unique API keys to authorize API calls made to Voucherify endpoints. You can find them in your Project Settings. Remember, to keep them a secret and not share them with 3rd parties to keep your account safe. 

API keys

How can I sign up for a live demo?

If you are interested in a 1:1 demo, please reach out to our sales team. A Customer Success Manager will get back to you to schedule an online call to show you the full capabilities of Voucherify. You may also see Voucherify in action through our on-demand webinars

What are the Validation Rules?

Validation Rules are the central point of the Voucherify Promotion Engine. Thanks to them, you can model desired redemption circumstances. Rules are built with attributes and operators divided into six categories:

  • Audience (e.g., customer segment).
  • Order structure (e.g., cart content).
  • Order volume (e.g., total order value).
  • Budget constraints (e.g., the total number of redemptions).
  • Advanced (e.g., redemption metadata).
  • Discounted Products (e.g., exclude product X from the discount).

You can build validation rules by visiting Validation Rules in the Dashboard or establishing them while creating campaigns. Please follow this tutorial for additional information.

What is metadata?

Metadata enables you to add custom data to Voucherify, which you can later use for building validation rules, customer segmentation, and reporting/tracking. Voucherify Promotion Engine comes with many pre-built attributes, but thanks to metadata you can add unique attributes to any Voucherify object (e.g., Customer, Redemption, Order) and create fully customized promotions tailored to your specific use case. 

In order to use metadata in the API calls, you first need to define them in the Metadata Schema. Please follow this guide for more information.

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