FAQ about Coupons & Gift Cards

In this article, you will find FAQs about coupons, vouchers, and gift cards. If you do not find the answer here, contact Voucherify support directly.

How to create case-sensitive vouchers?

While creating a new project, you can choose whether voucher codes should be case-sensitive or case-insensitive. This setting is permanent and cannot be changed later.

  • Case-Sensitive: cOdE1 ≠ CODE1
  • Case-Insensitive: cOdE1 = CODE1

Remember that this setting cannot be modified later on.

Where can I find different code formats?

Voucherify supports three types of code formats: text, QR, and barcodes. The last two categories are important when running mobile campaigns as they allow your customers to redeem codes on the go. 

To see all code formats, create a campaign and go to the Vouchers tab. Select a voucher that you're looking for and click on it to switch to its detailed view. 

QR codes and barcodes are a great way to facilitate the code redemption process for your customers, and they may be a nice visual addition to your mail or SMS messages. 

What is the auto-increase voucher count campaign mode?

The auto-increase voucher count mode is set with the checkbox in the first step of the Campaign Manager. If you mark this checkbox, your campaign will be auto-extended when you try to distribute codes to new customers and the initial batch of codes has been already distributed. 

Can I add vouchers to existing campaigns?

Yes, you can. To do so, follow these steps:

1. Go to the Campaigns tab and select a campaign that you want to add vouchers to.

 2. After selecting the campaign, go to the Vouchers tab. Click the plus icon and choose between adding vouchers to an existing campaign or creating brand new vouchers for the project.

Here you can decide how many vouchers to add or create just one with custom code. You can also provide an additional description of your vouchers.

Read the Code Import guide for more information. 

How can I delete a campaign?

You can delete any of the previously created campaigns or promotions. To do so, open the detailed campaign view and choose the bin icon in the upper right corner.

The app will ask you to confirm and mark the following checkboxes:

  • Delete permanently – a campaign will be deleted permanently. It means that afterwards users will be able to create a campaign with the same name.
  • Move to bin - a campaign will be soft-deleted. It means that afterwards user will not be able to create a campaign with the same name. Remove the campaign from the bin to delete it

How to show customers which coupons they are eligible for?

Voucherify’s Qualification API allows you to check which coupons or promotions a customer qualifies for.

Read this recipe to check exemplary use cases that take into account customers' attributes as well as the current content of their cart for qualification purposes.

How can I copy a campaign?

If you want to release the same campaign or a campaign with a very similar workflow, you can just use the 'Clone Campaign' feature next to the bin icon. 

What does a campaign template do?

Campaign templates allow you to save a configuration of a created promotion tier, discount coupon, or gift voucher campaign and recreate it later.

Follow this campaign templates guide for more information.

How can I monitor gift card spending?

You can monitor the campaign balance is visible from the Campaign view. It informs you about the already redeemed amount and the amount to spend until the campaign ends. If you want to monitor the total amount of all gift cards, go to the Main Project view.

Can I modify coupons and gift cards once they are generated?

Yes, it is possible to modify some parameters of your vouchers. To modify your vouchers, use either Dashboard or Voucher API. You can modify the following voucher parameters:

  • category,
  • start date,
  • expiration date,
  • active,
  • additional info
  • metadata.

Other fields than the ones listed above will not be modified. You can update up to 10 MB of voucher data in bulk with the Update Vouchers in Bulk endpoint.

You can also override validation rules applied to the voucher. When it comes to gift vouchers, you can also update the gift card balance by either Dashboard or the Add or Remove Voucher Balance API. 

Are any characters blocked in the code pattern and metadata? 

You can use all letters of the English alphabet, Arabic numerals, and special characters in your codes. However, we recommend keeping your codes legible by excluding commonly confused characters (e.g., 0 and O) and sticking to popular characters (e.g., avoiding ¶, §,<,}, etc.). You can configure the code pattern and characters used in the Code generation settings.

When it comes to metadata, you can use the following characters:

  • A-Z
  • a-z
  • 0-9
  • -
  • _

What is a rollback?

A redemption rollback in Voucherify is the process of reversing or canceling a previously redeemed voucher. You can rollback each redemption using the redemption rollback API or the Rollback button in the redemption details screen. Note, however, that you can rollback a redemption up to 3 months back.

Can I view and export transactions for a particular Gift Card?

You can view and export transactions on a particular gift card by going to the Transactions tab. Select a campaign and choose a gift card. In its detailed, view you can find the Transactions tab with all the details.

Where can I see a list of all transactions within a gift card campaign, and how can I export them?

The Transactions tab within the General section of the Gift Card campaign dashboard lists all gift cards transactions. You can view transaction details and export transaction data to a CSV file.

Each transaction entry includes the following details:

  • Card: Identifies the gift card associated with the transaction.
  • Type: Specifies the transaction type (e.g., points redemption, points addition).
  • Source ID: The unique identifier for the transaction source.
  • Reason: User's description of the purpose of the transaction.
  • Amount: Shows the points used or acquired.
  • Balance: Displays the current balance on the gift card after the transaction.
  • Created At: Timestamp indicating when the transaction was created.
  • Details: contains API response details that provide in-depth information for each transaction, including balance adjustments (type, total, points, operation_type), associated objects (such as related gift cards, order, and redemption IDs), and reward specifics (e.g., reward ID and name).

With transaction details, you can combine the transaction data into a single view and simplify them for reporting or auditing.

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