FAQ about Account and Project Settings
In this article, you will find some frequently asked questions regarding your Voucherify account and project settings. If you don't find the answer here, please don't hesitate to contact us directly 👋
What types of payments do you accept?
We accept credit card payments, namely:
How can I upgrade my pricing plan?
Your account starts with a free 30-days trial. If you like the services after this period, you can upgrade to one of our paid plans. The process is self-service, just follow these 3 simple steps:
- Visit the billing section in your Account (Team) Settings.
- Select a plan.
- Fill out the credit card form and company details, then click CREATE SUBSCRIPTION (sometimes the credit card form may take a while to show up).
If you're interested in custom limits or features, contact us to set up a call on the Enterprise plan.
Where can I find my invoices?
Invoices are automatically sent to the account owner's login email address every month. They can also be viewed at by time by going to Team Settings → Invoices.
How do you measure my monthly quota?
The quotas listed on the pricing page are measured on a monthly basis and reset to zero on the first day of a new period. For example, if you signed up on the 10th day of the month, your billing cycle is set to be from the 10th to the 9th of the next calendar month.
You can also see your API usage by going to Project Settings → API Usage
How can I update credit card information?
You can update your credit card information by going to Team Settings → Billing. There you should choose Change Payment Method.
After clicking, Voucherify will ask you to provide new credentials:
Is my data backed up?
Yes. All the data stored in Voucherify is backed up daily. It’s also replicated across several servers to ensure availability even in the unlikely event of one server going down.
Where does Voucherify back up my data?
All your data are automatically backed up using Amazon’s redundant S3 service.
Can I back up my data offsite?
Yes, we always do backups of all the entries ourselves. But you can additionally backup all your coupon data manually. Use the API or contact our support to get help.
If I accidentally delete my data, can it be restored?
Yes, there's a great chance we can restore your data. Create a support ticket to start the recovery process.
What happens to my data if I cancel?
It's stored for at least 3 months to give you enough time to download it. After this period your account may be permanently removed.
How do I set up currency for a project?
The currency in Voucherify is set per project. It means that more than 1 project enables you to run campaigns in different currencies. To choose the currency for a project, go to the Project Settings and start typing the value. The list of available options will expand automatically.
Please note that each change of the currency in your projects requires to log out and log in to your account again.
How can I cancel my account?
You can cancel or downgrade your plan at any time. Go to the Team Settings in the dashboard and cancel your account or contact our support to proceed.
How can I be notified about Voucherify downtime?
As much as we want to ensure 100% uptime, it might happen the system is down for some reason. If you want to be notified in this case, you should subscribe to our status page email alerts at status.voucherify.io
What are the average response rates?
How can I delete a project?
You need to contact our support team to remove a project.