FAQ about Account and Project Settings

In this article, you will find some frequently asked questions regarding your Voucherify Account and Project Settings. If you don't find the answer here, please don't hesitate to contact us directly. 

What types of payments do you accept?

We accept credit card payments:

  • Visa,
  • MasterCard,
  • Maestro,
  • Discover;

and wire transfers (only Enterprise subscriptions).

How can I upgrade my pricing plan?

Your account starts with a free 30-days trial. If you would like to continue using Voucherify after this period, you can upgrade to one of our paid plans. The process is self-service, just follow these 3 simple steps:

  • Visit the billing section in your Account (Team) Settings.
  • Select a plan.
  • Fill out the credit card form and company details, then click CREATE SUBSCRIPTION (sometimes the credit card form may take a while to show up).

If you're interested in custom limits or features, contact us to set up a call on the Enterprise plan.

Where can I find my invoices?

Invoices are automatically sent to the account owner's login email address every month. They can also be viewed at by time by going to  Team Settings → Invoices.

Voucherify Invoice

How do you measure my monthly quota?

The quotas listed on the pricing page are measured on a monthly basis and reset to zero on the first day of a new period. For example, if you signed up on the 10th day of the month, your billing cycle is set to be from the 10th to the 9th of the next calendar month.

You can also see your API usage by going to Project Settings → API Usage.

API Usage

How can I update credit card information?

You can update your credit card information by going to Team Settings→Billing. There, you should select Change Payment Method .

Update Payment Method

After clicking, Voucherify will ask you to provide new credentials:

New card credentials

Is my data backed up?

Yes. All the data stored in Voucherify is backed up daily. It’s also replicated across several servers to ensure availability in the unlikely event of one server going down.

Where does Voucherify back up my data?

All your data are automatically backed up using Amazon’s redundant S3 service.

Can I back up my data offsite?

Yes, we always do backups of all the entries ourselves. But you can additionally backup all your coupon data manually. Use the API or contact our support to get help.

If I accidentally delete my data, can it be restored?

Yes, there's a great chance we can restore your data. Create a support ticket to start the recovery process.

What happens to my data if I cancel?

It's stored for at least 3 months to give you enough time to download it. After this period your account may be permanently removed.

How do I set up currency for a project?

The currency in Voucherify is set per project. It means that more than one project enables you to run campaigns in different currencies. To choose the currency for a project, go to the Project Settings and start typing the value. The list of available options will expand automatically. Please note that each change of the currency in your projects requires to log out and log in to your account again.

Setting up currency

How can I cancel my account?

You can cancel or downgrade your plan at any time. Go to the Team Settings in the Dashboard and cancel your account or contact our support to proceed.

How can I be notified about Voucherify downtime?

As much as we want to ensure 100% uptime, it might happen that the system is down for some reason. If you want to be notified in this case, you should subscribe to our status page email alerts at status.voucherify.io

What are the average response rates?

Go here to read more

How can I delete a project?

You need to contact our support team to remove a project.

Is there a limit on the number of campaigns I can run in one project?

No, there is no limit on the number of campaigns that you can run in a single project. However, the number of available projects is limited by your pricing plan.

What happens if I exceed limits set in the pricing plan?

If you exceed redemption limits defined by a particular pricing plan, we'll let your requests in and send you a friendly reminder about the upgrade. However, if you exceed the limits for several weeks, we may take corrective action, including throttling the API, temporarily suspending or terminating your account. However, the limit on API calls is not exceedable and will result in a swift corrective action. 

What is a role?

You can share Voucherify Projects with co-workers and affiliates. To ensure the security of your campaigns, you can create certain roles with limitations on accessing campaigns. Voucherify comes with four built-in roles: Admin (the account owner), User (limited access to modify Project Settings, API, metadata, and other), Viewer (no modification possibilities), Merchant (access to redemption options). Thanks to the approval workflow, you can freely customize these roles and create and edit campaigns that need to be confirmed by the Admin.

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