You can reward customers in loyalty, referral, and giveaway campaigns. Rewards catalog supports discount coupons, gift card credits, loyalty points, material rewards, and the option to pay with loyalty points. Voucherify allows you to upload rewards via API or manually create rewards in the dashboard.
In this article, you'll learn how to set up your rewards catalog for loyalty, referral, and giveaway campaigns.
- Digital rewards
- Material rewards
- Pay with points
- Adding new reward
A digital reward can be a unique discount coupon, gift card credits, or loyalty points. To create digital rewards, you need to create promo campaigns that will be the source of codes.
Discount coupons can reward your customers with a percentage, amount, unit, or free shipping discounts.
First, create a discount coupons campaign (bulk codes) with a predefined discount type and value. Go here for detailed instructions.
Then, map the campaign as a source of reward codes. As a result, each time you reward the customer, a new discount coupon from the campaign will be published (assigned) to the customer.
Gift card credits
As a reward, you can offer customers gift card credits. First, you need to create a gift cards campaign that will be a source of gift card codes. If you want the extra reward credits to be the sole balance on the cards, you can create a campaign with the initial balance equal to 0. Go here for detailed instructions.
When you trigger the reward, the app publishes (assigns) a gift card from the campaign to a customer and adds the predefined amount of credits.
This option rewards your customers by adding new points to their loyalty cards. If a customer doesn't have a loyalty card yet, triggering reward will automatically publish a new loyalty card to the customer and add points.
To use this reward, you need to create a loyalty program first. Go here for the detailed instructions. New points (1) will be added to cards from the selected loyalty campaign (2).
To use material rewards, you need to upload your products to the dashboard. Go here to learn more.
While adding a reward, you can define its quantity, add a description and image that you can use to improve customer experience.
Triggering material reward assigns it to a customer and changes reward status to PENDING. When you physically share a reward with a customer, you need to confirm that manually in the dashboard (1), which changes the reward status to COMPLETE. To see and update the reward status, go to the detailed campaign view and open the Reward redemptions tab.
Pay with points
In loyalty programs, your customers can use loyalty points to pay for orders. To enable the pay-with-points option, add it as a reward to your loyalty campaign. Define what's the exchange ratio by mapping the number of points to the cash amount.
Redemption of each pay-with-points reward can be limited by validation rules. Validation rules create limits based on customer, order and metadata attributes.
Here's how to create validation rules when adding a rewards catalog in the Campaign Manager. Note that you can prepare validation rules beforehand by using the Validation rules menu in your dashboard.
Step 1: Create pay-with-points reward
Create a new reward or select from the list.
Step 2: Open advanced rules builder
Click on Create validation rules and then, Use advanced builder button.
Step 3: Create validation rules
Click Create to open the builder. You can choose from the following options:
- Audience: Limit reward redemption to customers from a specific segment or to customers with specific metadata assigned to their profile.
- Order structure: Limit reward redemption to a predefined cart structure. You can define what items or product collections need to be in the customer's cart to redeem pay-with-points reward.
- Order volume: Define the total order amount and items count that enables customers to redeem the reward.
- Budget constraints: Set the number of points that a customer can exchange for cash when redeeming a reward.
- Advanced: Limit reward usage by using redemption metadata.
Step 4: Save the rules and add the reward to your catalog.
When rules are ready, confirm with Save (1) and click ADD REWARD to finish the process (2).
You can add many pay-with-points rewards to a single loyalty campaign. Each of them can have different validation rules assigned.
Adding New Reward
Go to the Rewards section in your dashboard and click the plus to add a new reward. Name your reward and choose the type (digital, material, or pay-with-points).
Choose the type of your digital reward (coupons, gift card credits, or loyalty points).
Click Next set details.
Define the reward value and choose a campaign that will be a source of codes. If you haven't prepared a campaign beforehand, you can do it on the spot using Create new campaign button.
When reward settings are complete, confirm with Save.
Choose Material reward and click on Next set details
Select a product or SKU from the list. Note that you need to add a product/SKU to your dashboard to use it as a reward. You can optionally describe the reward and add an image. In the Quantity field, define how many items you'd like to share while rewarding your customers.
When reward settings are complete, confirm with Save.
Choose Pay with points reward type and click on Next set details. Define exchange ratio by mapping the number of loyalty points to a predefined cash amount. You can add amounts to three decimal places.
When points are mapped, confirm reward with Save.
Now, you can use rewards in your loyalty, referral, and giveaway campaigns. If you haven't prepared rewards beforehand, you can always create a new prize in the Campaign Manager while setting up a new campaign.