How can my customers redeem their codes?
In this section:
In this guide, we present all redemption points you can create for your customers to let them utilize Voucherify promotions.
- geolocated campaigns,
1:1 personalized experience,
multi-level customer tracking,
coupon automation based on your CRM insights,
dynamic segmentation which responds to customer actions in real time.
To start the integration process of Voucherify, point your developers to the Developer Hub. Our tech team provides customer support along the way and will be happy to help with the integration process or any questions you may have. Contact us on https://www.voucherify.io/contact-support.
Now, let's see how you and your customers can manage redemptions with Voucherify plugged into your system.
Redemptions with API integration
Codes can be redeemed during a purchase in your online store or mobile app. The integration enables you to generate coupon campaigns and cart-level discounts in Voucherify and run them on your landing page/mobile app.
Each time a customer tries to redeem their code, Voucherify validates it and sends a response about redemption status to your system. As a result, only customers who meet campaign criteria and own valid codes can make a redemption.
If you sync your CRM, coupon data with redemption details, constantly collected in Voucherify, are delivered to your database.
Redemptions with embedded widget
One of the most convenient and flexible ways to allow your customers for interaction with Voucherify coupons/gift cards are pre-built widget forms. You can place the redeem widget on your landing page and enable your customers to redeem codes online. The way it works is presented in this short video:
Note: remember to allow for client-side-redemptions before placing the widget on your landing page.
Besides redemptions, the widgets can also help you acquire new customers by giving a coupon in exchange for customer data (read more about subscribe/sign up form here). What's important, they are fully customizable - you can change visible fields and decide which are required/optional to redeem/get a code.
Redemptions with Magento and WooCommerce plugin
Firstly, log into your Magento/WooCommerce admin panel and install a respective plugin:
- Voucherify plugin for Magento 2.0 (supports Magento version 2.0 or later)
- Voucherify plugin for WooCommerce
When it's ready, please follow these articles to finish installation and configuration process (Magento tutorial, WooCommerce tutorial). Voucherify plugins enable your customers to redeem their codes on the checkout page and use cart-level discounts created in Voucherify dashboard (WooCommerce).
Offline redemptions with a Voucherify mobile app
Voucherify offers a free mobile app which enables staff at brick and mortar locations to validate and redeem codes. By scanning QR codes, your customers can seamlessly utilize their coupons at brick-and-mortar stores.
Read more about offline redemptions with the app here.