How can my customers redeem their codes?
In this section:
In this guide, we present all redemption points you can create for your customers to let them utilize Voucherify promotions.
- geolocated campaigns,
1:1 personalized experience,
multi-level customer tracking,
coupon automation based on your CRM insights,
dynamic segmentation which responds to customer actions in real-time.
Now, let's see how you and your customers can manage redemptions with Voucherify plugged into your system.
Redemptions with API integration
Codes can be redeemed during a purchase in your online store or mobile app. The integration enables you to generate coupon campaigns and cart-level discounts in Voucherify and run them on your landing page/mobile app.
Each time a customer tries to redeem their code, Voucherify validates it and sends a response about redemption status to your system. As a result, only customers who meet campaign criteria and own valid codes can make a redemption.
If you sync your CRM, coupon data with redemption details, constantly collected in Voucherify, are delivered to your database.
Redemptions with an embedded widget
One of the most convenient and flexible ways to allow your customers to interact with Voucherify coupons/gift cards are pre-built widget forms. You can place the redeem widget on your landing page and enable your customers to redeem codes online. The way it works is presented in this short video:
Remember to allow for client-side redemptions before placing the widget on your landing page. You can do it in your Project Settings.
Besides redemptions, the widgets can also help you acquire new customers by giving a coupon in exchange for customer data. What's important is that they are fully customizable – you can change visible fields and decide which are required/optional to redeem/get a code.
Redemptions with online stores
Voucherify offers four commerce integrations that are available to you out-of-the-box:
Please follow the links above to respective tutorials to finish the installation and configuration process of the integration. Voucherify plugins enable your customers to redeem codes on the checkout page and use cart-level discounts created in the Voucherify Dashboard.
Now, with the Shopify integration, you may redeem Voucherify codes as part of your loyalty and referral programs. Learn more here.
Offline redemptions via Voucherify mobile app
Voucherify offers a free mobile app that enables staff at brick and mortar locations to validate and redeem codes. By scanning QR codes, your customers can seamlessly utilize their coupons at brick-and-mortar stores.
Redemptions via a landing page
You can also use landing pages as a means for code redemption. The landing pages designer comes in with a ready template designed for code redemption.
Redemptions via Dashboard
If you would like to run a Voucherify campaign in your brick-and-mortar locations, you may also instruct your staff to redeem codes manually via the Dashboard. To safeguard your data against unauthorized activity, use access control functionalities. To redeem the code via the Dashboard, find a specific voucher by going to the Vouchers tab, and click Redeem.
You can also redeem code manually in the Redemptions tab. Click the Plus and provide redemptions details. First, choose the type of incentive you want to redeem.
In the Redemption Manager, provide redemption details:
1. Select the code that you want to redeem and go to the Next step
2. Add customer details by choosing his/her name from the list. This step is optional.
3. In the 3rd section you can optionally add order details. In the case of gift cards, the total order amount is required.
The list of order items is optional unless the code has product-specific validation rules attached. To add items to the customer cart, choose Create an order. Find the product (1), define its quantity (2), and choose Add order item (3).
When all items are in the cart, go to the Next step.
4. If you're redeeming a gift card, decide how much of the current gift card balance (1) you want to spend (redeem) (2).
When ready, go to the Next step. The metadata section is optional and enables you to attach custom attributes to your redemption. Please note that each metadata property should be added first to your metadata schema to provide data integrity.
When ready, go to the Summary and redeem the code.
The redemption result and details are noted in the code's dashboard (Redemption history)
In the case of gift card redemption, the card balance is automatically updated