Redemption Tracking

The  Redemptions view lists every redemption attempt of any code created within Voucherify. Its goal is to help you track what happens to your codes. Thanks to the filter panel and export tool you can analyze and draw insights from redemption data.

Contents

1. Redemption overview
2. Failure reasons
3. Redemption details
4. Redemption filters
5. Detailed logs
6. Export redemptions data

Overview

Whether successful or failed, each redemption attempt is saved in Voucherify. What's more, every failed redemption has a failure reason.

Failed redemptions

Because Voucherify supports complex coupon validation rules, the redemption can fail because of multiple reasons. The following list shows all of them:

• the voucher did not exist
• the voucher was not active yet
• voucher expired
• voucher was disabled
• redemption quantity exceeded
• gift voucher amount exceeded
• the order did not match validation rules
• customer did not match to the segment
• redemption conditions not met
• the order was specified incorrectly
• order amount was specified incorrectly
• order amount was not specified
• order items were not specified
• the customer was not specified
• invalid input data 

Redemption details

You can click on any redemption to display all the details. The basics contain:

• Timestamp
• Status
• Customer who has redeemed the code
• Campaign details
• Optional metadata

Depending on the campaign the voucher comes from, the details view can additionally include:

• Order information
• Customer details

Here's an example of a failed redemption: 

Filters

Redemptions view provides you with a set of filters to track every redemption based on:

• Assigned campaign
• User who redeemed voucher (available only for Administrator)
• Redemption's date
• Redemption's result
• Metadata.

Click Find and apply filters to create a searching query. 

Detailed logs

If for some reason, you require more information about the history of the voucher, you might want to visit the  detailed view of the redeemed voucher and look for the Events section. This allows you to filter and investigate every API call related to the selected voucher.

On top of basic information such as the HTTP method, URL, Channel and Date you can tap into low-level request details:

• Request body
• Response body
• IP address
• Request origin
• User-agent

Data export

You can download a CSV file with redemptions data. Before you use the export tool, you can apply filters and browse data you're interested in or download the complete redemptions history. 

Click on the export tool.

Choose which redemption details you'd like to include in your CSV file and confirm with Export.

When the CSV file is ready to download, you can see it in your notifications centre. Click on the alert to start downloading the file.