Redemption Tracking

In this section:

  1. Redemption overview
  2. Failure reasons
  3. Redemption details
  4. Redemption filters
  5. Detailed logs

The Redemptions view lists every redemption attempt of any code created within Voucherify. Its goal is to help you track what happens to your codes. The most important feature of the view is the filter panel. Read on to learn how it supports you in drawing insights from redemption data.


Whether successful or failed, each redemption attempt is saved in Voucherify. What's more, every failed redemption has a failure reason.

Redemptions overview

Failed redemptions

Because Voucherify supports complex coupon validation rules, the redemption can fail because of multiple reasons. The following list shows all of them:

  • the voucher did not exist
  • the voucher was not active yet
  • voucher expired
  • voucher was disabled
  • redemption quantity exceeded
  • gift voucher amount exceeded
  • the order did not match validation rules
  • customer did not match to the segment
  • redemption conditions not met
  • the order was specified incorrectly
  • order amount was specified incorrectly
  • order amount was not specified
  • order items were not specified
  • the customer was not specified
  • invalid input data 

Redemption details

You can click on any redemption to display all the details. The basics contain:

  • Timestamp
  • Status
  • Customer who has redeemed the code
  • Campaign details
  • Optional metadata

Depending on the campaign the voucher comes from, the details view can additionally include:

  • Order information
  • Customer details

Redemption Succedeed

Here's an example of a failed redemption: 

Redemption failes

A Friendly Reminder 💡

You can rollback each redemption using API or UI. Redemption rollback means an undoing of a redemption.


Redemptions view provides you with a set of filters to track every redemption based on:

Redemption Filters

Detailed logs

If for some reason, you require more information about the history of the voucher, you might want to visit the  detailed view of the redeemed voucher and look for the Events section. This allows you to filter and investigate every API call related to the selected voucher.

On top of basic information such as the HTTP method, URL, Channel and Date you can tap into low-level request details:

  • Request body
  • Response body
  • IP address
  • Request origin
  • User-agent

Detailed redemption logs

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