Customer Cockpit Overview
Every time you add a new customer profile to Voucherify, the app creates an individual customer cockpit that shows his/her incentives, campaigns they participate and current loyalty score. In this article, you'll see customer cockpits' features and including their customization.
Each customer in your Voucherify account has their individual cockpit presenting details of their loyalty programs, assigned referral codes, and owned incentives (discounts, gift cards). You can easily publish links to cockpits using distributions and enable your customers to exchange loyalty points and get easy access to available promo codes independently.
If a customer participates in a loyalty campaign(s), the first section will present the loyalty program details.
To see a given customer's cockpit, go to the Customers tab and click on an individual customer. Then from an individual customer view, choose the option Show Cockpit.
Below loyalty program details, customers can see discount coupons, gift cards, and referral codes assigned to their profile. Incentives are divided into active/inactive categories so a customer knows what promo codes they can use at the moment.
To publish cockpits to your customers, run Voucherify distribution, and add a variable with cockpit link to a message template.
Your customers will receive a message with a link to their individual cockpit.
You are in full control of the cockpits, which means you can enable and disable certain views.
To see this option, go to Project Settings → Brand Details to find Cockpits settings at the bottom of the page.
Here you may decide to disable the view of all campaigns or disable it only for particular ones.
Let's take a look at one of our customer's cockpit when campaigns overview is enabled:
See what happens when we disable campaigns overview:
You can also change the colors of customers' cockpits.
You can choose between eight colors – default, orange, blue, dark-green, green, grey, purple, red.
To learn more about Voucherify in terms of white labeling, go to this article.