Intercom - send sorry promo codes from live chat window
Each dissatisfied customer can become your best advocacy. Even though mistakes have to happen, you can control the damage and protect your branding image from harm 😉
With Voucherify integration for Intercom, you can trigger a personalized "sorry" coupon or a gift card in response to a submitted complaint. Apologies are sent instantly from the Messenger window before any negative mentions start harming your brand 💙
In this section:
⚠️ Keep in mind that before downloading the app, you should create campaigns with vouchers that you'd like to send to customers via Intercom.
Voucherify released another app for Intercom - Rewards. It enables you to send promo codes straight from a messenger window.
In the first step, find Voucherify Rewards in the Intercom App Store.
Choose 'Install now' and 'Connect' 🔄
While integrating accounts, you'll be redirected to your Voucherify dashboard to choose which of your Voucherify projects should be plugged in.
Respond to complaints 💬
From now on, you can instantly respond to complaints by sending Voucherify codes straight from the Messenger.
When the message is ready, choose 'Send' ➡️
Your customers get their codes by clicking on a CTA button in a message.
Auto-update mode 🤖
Note that it may be worth to choose an auto-update campaign mode to manage all complaints without worries that codes will run out. The auto-update mode extends campaign with new codes according to your current needs.