Intercom - Rewards

Voucherify and Intercom

Each dissatisfied customer can become your best advocacy. Even though mistakes have to happen, you can control the damage and protect your branding image from harm 

Visit this article to learn how to leverage live chat to fight off pain point troubles.

With Voucherify integration for Intercom, you can trigger a personalized "sorry" coupon or a gift card in response to a submitted complaint. Apologies are sent instantly from the Messenger window before any negative mentions start harming your brand.

The integration with Intercom - Rewards consumes webhook limits for sending messages, but actions that are sent from Intercom - Rewards to Voucherify consume API limits.

In this section:

  1. Installation
  2. Configuration
  3. Respond to complaints
  4. Auto-update mode

Keep in mind that before downloading the app, you should create campaigns with vouchers that you'd like to send to customers via Intercom.

Voucherify released another app for Intercom - Rewards. It enables you to send promo codes straight from a messenger window.



In the first step, find Voucherify Rewards in the Intercom App Store.

Intercom App Store


Choose 'Install now' and 'Connect' 

Voucherify Rewards App for Intercom


While integrating accounts, you'll be redirected to your Voucherify dashboard to choose which of your Voucherify projects should be plugged in. 

Voucherify - plugging in Intercom Voucherify Rewards

When the installation is done, you'll be back to your Intercom account.

Successful installation of Voucherify Rewards


Now, you can specify priorities and map them to existing Campaigns. Go to the Integrations directory in the Voucherify dashboard and expand integration details.

Intercom Rewards Configuration

Note that if you wish to add a new campaign to your Intercom rewards make sure to do the following steps: go to the Intercom Rewards settings, add a campaign, and then use a Plus button next to the campaign to confirm adding it to the list. You should see an additional empty row added. Then, use an Update configuration button and check if the campaign was added.

Respond to complaints


From now on, you can instantly respond to complaints by sending Voucherify codes straight from the Messenger. 

Respond to a complaint

When the message is ready, choose 'Send' ➡️


Your customers get their codes by clicking on a CTA button in a message.


Coupon 2

That's it! 🥳

Auto-update mode

Note that it may be worth to choose an auto-update campaign mode to manage all complaints without worries that codes will run out. The auto-update mode extends campaign with new codes according to your current needs.

Auto update mode

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