Intercom - Rewards
Each dissatisfied customer can become your best advocacy. Even though mistakes have to happen, you can control the damage and protect your branding image from harm
With Voucherify integration for Intercom, you can trigger a personalized "sorry" coupon or a gift card in response to a submitted complaint. Apologies are sent instantly from the Messenger window before any negative mentions start harming your brand.
In this section:
Keep in mind that before downloading the app, you should create campaigns with vouchers that you'd like to send to customers via Intercom.
Voucherify released another app for Intercom - Rewards. It enables you to send promo codes straight from a messenger window.
In the first step, find Voucherify Rewards in the Intercom App Store.
Choose 'Install now' and 'Connect'
While integrating accounts, you'll be redirected to your Voucherify dashboard to choose which of your Voucherify projects should be plugged in.
Note that if you wish to add a new campaign to your Intercom rewards make sure to do the following steps: go to the Intercom Rewards settings, add a campaign, and then use a Plus button next to the campaign to confirm adding it to the list. You should see an additional empty row added. Then, use an Update configuration button and check if the campaign was added.
Respond to complaints
From now on, you can instantly respond to complaints by sending Voucherify codes straight from the Messenger.
When the message is ready, choose 'Send' ➡️
Your customers get their codes by clicking on a CTA button in a message.
Note that it may be worth to choose an auto-update campaign mode to manage all complaints without worries that codes will run out. The auto-update mode extends campaign with new codes according to your current needs.