Intercom - send sorry promo codes from live chat window

Voucherify and Intercom

Each dissatisfied customer can become your best advocacy. Even though mistakes have to happen, you can control the damage and protect your branding image from harm 😉

Visit this article to learn how to leverage live chat to fight off pain point troubles. 

With Voucherify integration for Intercom, you can trigger a personalized "sorry" coupon or a gift card in response to a submitted complaint. Apologies are sent instantly from the Messenger window before any negative mentions start harming your brand 💙

In this section:

  1. Installation
  2. Configuration
  3. Respond to complaints
  4. Auto-update mode

⚠️  Keep in mind that before downloading the app, you should create campaigns with vouchers that you'd like to send to customers via Intercom.

Voucherify released another app for Intercom - Rewards. It enables you to send promo codes straight from a messenger window.

Installation ⬇️

1

In the first step, find Voucherify Rewards in the Intercom App Store.

Intercom App Store

2

Choose 'Install now' and 'Connect' 🔄

Voucherify Rewards App for Intercom

3

While integrating accounts, you'll be redirected to your Voucherify dashboard to choose which of your Voucherify projects should be plugged in. 

Voucherify - plugging in Intercom Voucherify Rewards

4
When the installation is done, you'll be back to your Intercom account.

Successful installation of Voucherify Rewards

Configuration 🔧

5
Now, you can specify priorities and map them to existing Campaigns. Go to the Integrations directory in the Voucherify dashboard and expand integration details.

Intercom Rewards Configuration

Respond to complaints 💬

6

From now on, you can instantly respond to complaints by sending Voucherify codes straight from the Messenger. 

Respond to a complaint

When the message is ready, choose 'Send' ➡️

7

Your customers get their codes by clicking on a CTA button in a message.

Coupon

Coupon 2

That's it! 🥳

Auto-update mode 🤖

Note that it may be worth to choose an auto-update campaign mode to manage all complaints without worries that codes will run out. The auto-update mode extends campaign with new codes according to your current needs.

Auto update mode