How can I create automatic coupon reminders?
Reminders are automatic messages sent to customers if they haven't redeemed their codes in the specific timeframe. Reminders are set while creating your distribution in the 3trd stage of the manager. They allow you to remind customers about unredeemed vouchers via SMS, emails and Intercom channel.
Adding a reminder is always a four-step process:
- Choose the plus to add a new reminder
Add a message subject
- Define a time window - choose how many days after the first message was sent you want to push out the reminder
Customize a message template with the visual editor
Note that you can use the PLUS symbol to add many reminders to one distribution. The pencil icon enables you to choose a specific reminder and configure its sending time. For example, you can remind a customer about an unredeemed voucher after 3,7 and 24 days:
Soon, it will be possible to define a distribution plan - that is, specify the time at which messages from your distributions will be sent.